The world is changing. Customers are demanding more and better service, delivered through every conceivable channel. That’s why more companies are using Idenet's application-as-a-service solution. Application as a service is an alternative for those who want to avoid all the administration of service, support and backup. The service is delivered for a fixed cost based on the number of users, data volumes, data traffic and service level, and includes all peripheral services such as hardware, hosting, operation and support.

The key contrast with traditional software is our “application as a service” model. Everything is delivered by subscription over the Web, unlike on-premise customer software. So there’s no hardware or software to purchase or maintain, and no lengthy deployment cycle to impede you, your agents, or your customers.

For simplicity, everything is supported by our highly acclaimed Service Desk and monitored 24/7 365.